Returns and Refund Policy
At Grubzmart, we strive to provide our customers with the highest quality products. If you’re not completely satisfied with your purchase, we’re here to help with our easy returns and refund process.
1. Return Period
You have 30 days from the date of delivery to return your purchase. If 30 days have passed since your purchase, we unfortunately cannot offer a return or refund.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The product must be in its original condition and packaging.
- The item must be unused and in the same condition as when you received it.
- You must have the receipt or proof of purchase.
3. Process for Returns
To initiate a return, please contact our customer service team at support@grubzmart.com You will need to provide your order number and details of the item you wish to return.
Once your return is approved, you will receive instructions on how to return the item.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and automatically applied to your original method of payment. Please note that it may take several business days for the refund to appear in your account.
5. Shipping Costs
You will be responsible for paying the shipping costs for returning your item, unless the return is due to a defective or incorrect product. Shipping costs are non-refundable.
6. Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Products that have been used, altered, or damaged
- Items that are custom or personalized
- Perishable goods
7. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you will need to return the original product and place a new order.
8. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately. We will arrange a return and provide a full refund or replacement at no additional cost to you.
9. Contact Us
If you have any questions or need further assistance with your return or refund, please contact our customer service team at:
Grubzmart